Students

SCU and ELICOS Students

Access your email at webmail.scu.edu.au*^
Download SCU students email guide

TAFE and Senior College Students

Access your email at student.det.nsw.edu.au*^
Download TAFE & CHSC students email guide

FAQ's from DEC*

Passwords

Default passwords

STUDENTS

• For SCU and ELICOS students - Your default password is initially set to your date of birth in the form 'ddmmyyyy'. Only enter the numbers, no spaces or hyphens. Same as your MySCU Password
• For TAFE students - Your default password is initially set to your date of birth in the form 'ddmmyyyy'. Only enter the numbers, no spaces or hyphens. If not, please visit the Help Desk.
• For CHSC students - Your default password is initially set to your date of birth in the form 'ddmmyyyy'. Only enter the numbers, no spaces or hyphens. If not, please visit the Help Desk or see your Teacher.

STAFF

• For SCU and ELICOS staff - Your default password involves your staff identification number, for more details contact the CHECiT Help Desk.
• For TAFE staff - Your default password is initially set to a random word that should be posted to you. If not, call the NCI Service Desk in Port Macquarie ( 1800 888 233).
• For CHSC staff - Your default password is initially set to a random word. Please see your head teachers for this password.

Forgotten passwords

If you have forgotten your password you need to visit the Help Desk with some photo ID.

Changing your password

SCU/ELICOS Staff & Students: www.scu.edu.au/it/changepassword*

Coffs Harbour Senior College/TAFE Students:

1. https://student.det.nsw.edu.au
2. Click on Change Password link (top right hand corner near Lot Out)
3. Follow the prompts

Coffs Harbour Senior College/TAFE Staff:

1. https://portal.det.nsw.edu.au
2. Click on MyProfile tab
3. Click on the Change My DEC User ID Password link
4. Type in your new password
5. Retype in your new password to confirm that you correctly typed it in.
6. Click on the Ok button
7. You will receive a message that your passwords have successfully changed, click on the Ok button again.

Staff Email

Email address formats

• Southern Cross University and ELICOS staff: firstname.lastname@scu.edu.au, eg: fred.williams@scu.edu.au.
• TAFE staff: firstname.lastname@det.nsw.edu.au. For example fred.williams@det.nsw.edu.au. Please note that can include initials of middle name or numbers.
• Coffs Harbour Senior College staff: firstname.lastname@det.nsw.edu.au. For example fred.williams@det.nsw.edu.au. Please note that can include initials of middle name or numbers.

If you are still unsure of an email address, contact the CHECiT Help Desk who have a full listing of all staff and students email addresses.

Setting up Eudora

SCU and ELICOS staff will find the instructions located in the corresponding account guide:

• SCU/ELICOS staff accounts guide for Windows
• SCU/ELICOS staff accounts guide for Macintosh

You can also use Webmail. staffmail.scu.edu.au*^

Setting up an 'away from email' (vacation) message

For instructions of how to add an automated message when someone sends you an email click here.

Remember you can't ask someone else including the Help Desk, to add the autoreply unless you give them your password. Remember you can add these from anywhere as long has you have an Internet connection.

Sending email to staff groups

There are email groups available to you to use to send a message out to your fellow staff members. These groups allow you to send out messages that are campus related. These groups are as follows:

• All Southern Cross University/ELICOS (Coffs Campus) staff members: coffs-staff@scu.edu.au
• All TAFE staff members: nci.chec@tafensw.edu.au
• All CHSC Staff Members: send to marie.moore@det.nsw.edu.au who will forward it to them for you.

To send to these groups, in your email software package (eg. Eudora, Microsoft Outlook) you need to type in exactly one of the above addresses in the TO: line, just like an email address.

Please use these email addresses with discretion, as there have been many complaints about junk email. All emails sent to these groups must be campus or organisation related.

Sending email to student groups

If you need to send a message to the student population please email the message you would like to the CHEC Help Desk ( chec.helpdesk@scu.edu.au) and we can redirect your email to the appropriate group. All emails sent to this group must be campus or organisation related.

Sending an email to a group with an attachment

There has been a dramatic increase in the number of viruses in circulation at present, some which contain unpleasant text in subject and body of the email. The virus itself may have the ability to change details within the email, which can circumvent current virus detection methods.

There have been many (well founded) complaints regarding this issue, and as a result, all messages sent to the Staff and Student email lists with attached files, will be vetted before being sent. Messages without attachments will be published regardless.

You will notice that when you send an email of this nature you will get a system background email with "Your message has been forwarded to helpdesk for approval". Please Note: The CHEC Help Desk will process these emails as quickly as possible.

More information and help guides are available from:

Student Login and Accounts
Staff Login and Accounts

Troubleshooting

Why isn't my email working?

Updated: 06 March 2012