The CHECiT team support the Information Technology service at CHEC. CHECiT is made up of a number of teams who perform different support roles. These being:

• Help Desk
• Client Technology Support (CTS)

All work requests for the Coffs Harbour campus should be logged through the CHECiT Help Desk.

Help Desk Team

The Help Desk is the first point of contact/support for all computer related issues and problems. The Help Desk may resolve the issue on the spot, in some cases they will ensure that the issue is recorded and escalated to other IT support areas responsible for resolving the problem.

The Help Desk Client Support Officers are available to answer all your IT questions via various methods such as face to face, email or over the telephone.

The Help Desk is only part of the CHECiT team. There are primarily two Client Support Officers that staff the CHECiT Help Desk. They are Colleen Cunningham and Megan Kellar. At times you will also find Arien Rosendale and Rhees Richards working on the Help Desk.

For more information please visit Help Desk contact details and hours.

Client Technology Support Team

The Client Technology Support (CTS) team within CHECiT provides support for the computer workstations, printers and other associated technology at CHEC.

The main services include:

• Assisting in the setup and installation of computers, printers and other hardware
• Assistance in diagnosing and resolving hardware failures
• Support operational issues with the computer labs and library computers
• Assisting users with problems regarding standard software

The service is provided for the full 51 weeks per year that the campus is open. The service operates between 8.30am and 5.00pm, based on arrangements made with individual clients.

These are the only team members that you will see in the labs and staff offices. We have Paul Austin, Brent Connor, Phil Pryor, Robyn Lynch, Colin Hutchings and Arien Rosendale currently working in this team.

Updated: 12 March 2012