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CHECiT News

Dec/Jan Computer Labs & Help Desk Hours

The CHECiT Help Desk will remain open as per normal right through to Wednesday 24th December 2008, and then as normal again from Monday 5th January 2009 onwards. There will be no onsite IT support including the Help Desk from the 24th... [more]

Changes to the way you access the Internet and Ema...

On Wednesday 19/11/2008 Authenticated Internet Browsing will be implemented on the CHEC Campus for all CHSC and TAFE students. How will this impact on me? This means every time you access the Internet via an Internet Browser, you will need to... [more]

Deletion of Campus Login & U:\ Drive

Login Accounts/U Drives will be deleted on : Monday 22/12/2008 On MONDAY 22nd DECEMBER 2008 CHECiT will be deleting all students U:\ Drive data and the campus login account in order to prepare our systems for next year. We will be re-... [more]

Frequently Asked Questions

Computers

What do I do if my computer stops responding or crashes

Which labs have Photoshop installed?

How do I find a free computer?

What happens if I find a problem in a lab?

Which computers have CD/DVD burners in them?

How can I recover a deleted file (s)?

What is a *.docx file? How can I open ?

Can I open Open Office or Microsoft Works files using the on-campus computers?

How many computers are there at CHEC?

Can you help us with problems with our home computers?

I want to buy a new computer from home, but don't know which one.

Do CHECiT sell old computers, that are no longer used here at CHEC?

Can I get more U drive space?

Will I have any problems if my personal computer is running Vista?

Connecting

When do my accounts get removed?

I cant connect to a web site or see all of it, but everyone else can.

Email

Why isn't my email working?

How do I send an email to everyone on campus?

What type of emails can I send to all students and staff?

How do I stop getting so much email?

I am an SCU student/staff member and I can receive email but not send using webmail?

What tips can you give to make it easier to read my SCU webmail?

How do I place an auto-reply on my email for when I am away?

Other

What if I have lost something in the labs?

Which Help Desk to call?

How do I know when my service request is going to be done?

Are children allowed in the computer labs?

How many people work for CHECiT?

Is there a difference between Help Desk and IT?

What hours is the E.G.14 lab opened?

Printing

What happens if I print but nothing comes out?

How do I print in the labs?

How do I only print on one side of the page?

I want to print on special paper ?

How do I cancel a print job?

Print Cost Recovery

How can I conserve printing?

What happens if nothing comes out?

Is my account linked to my document?

What happens if the printer is out of toner/paper or has a paper jam?

How much do I get charged if the page is only half full?

What are the reasons I can and can’t receive a credit?

What do I need to obtain a credit?

If I have lost my student ID card and there is money on it, can I retain that money?

How can I see how much credit I have left?

What happens if I haven’t received my student ID card yet?

What happens if there is a printing problem and the CHECiT Help Desk isn’t open AND I want my money back?

How much money can I add to my print/student ID card?

I study with two sections (eg Southern Cross University and TAFE), which card do I use?

What is a Print Auto Loader?

What money denominations does the Print Auto Loader accept?

I only wanted to add a certain amount of credit to my card however the machine didn’t give me any change?

Can I get a receipt?

Can I claim back the tax for printing/photocopying?

What if I have forgotten to bring in my ID/print card?

What if I have lost my ID/print card?

If I lost my card, can I put a stop on my card so no-one else uses my card?

Why can it cost me more when I print one page from Internet Explorer?

How do I tell how much credit I have on my card?

SCU

How do I download my notes from MySCU?

How do I connect to an Elluminate session?

System alerts and outages

What do I do when I am notified that a server is going down?

Are we having a problem?

Wireless

What equipment do I need?

How do I connect?

What if I don't know my Novell username or password?

What if it doesn't accept my password ?

Which operating systems are supported on the wireless network?

Can I print or access my U Drive over the wireless network?

My laptop uses the Novell client. How do I login to my machine over the wireless network?

Can I print from the wirless network?

I am having problems with using the wireless network. Who do I contact for assistance?

How do I stop it automatically connecting to a wireless network?

What do I need to do to protect my personal computer against viruses etc?

What do I need to do to protect my work computer against viruses etc?

What happens if I have a wireless connection at home?

How do I switch between the office network and wireless network?

Are there any health and safety issues associated with using wireless technology?

Will I be able to access the wireless network via PocketPC/Palm devices?