About CHECiT

CHECiT is responsible for IT service delivery to all partner students and staff on the campus. Currently this consists of TAFE, Senior College, Southern Cross University and English Language Centre students plus associated academic and administrative staff.

CHECiT staff support twelve general-purpose and four specialist computer labs plus a technology based Student Learning Centre and all computers in the Library.

The CHECiT team is made up of 8 staff that work in the Help Desk, Student Learning Centre, Client Technology Support team, System & Network Management team and Manager.

Click here [PDF] to see CHECiT Responsibilities, Mission & Objectives

Click here [PDF] to see CHECiT Organisational Chart

• Help Desk
 
The Help Desk offers first line support for all computing incidents. The
A Block Help Desk will assist all staff and students with IT related issues. The Help Desk will resolve the issue, in other cases they will ensure that the issue is recorded and communicated to the areas responsible for resolving the problem.

The Help Desk Support Officer is available to answer all your questions either face to face or via the telephone. Contact details below:

Phone - 02 6659 3080
Email - chec.helpdesk@scu.edu.au
Face to Face - Located Ground Floor A2 Block (A.G.11)

Help Desk Hours are Monday - Friday from 8:30am to 4:00pm.

There is only one Client Support Officer that operates the CHEC Help Desk which is generally Colleen Cunningham. During the peak periods in February and March there will be two staff. Also on occasions where you will find some of the other CHECiT team filling in.

• Client Technology Support (CTS)

The Client Technology Support team provides support for the computer workstations, printers and other associated technologies at CHEC.

The main services include:
- Assisting in the setup and installation of computers, printers and other hardware
- Assistance in diagnosing and resolving hardware failures
- Support operational issues with the computer labs and library computers
- Assisting users with problems regarding standard software

The service is provided for the full 51 weeks per year that the campus is open. The service operates between 8.30am and 5.00pm, based on arrangements made with individual clients.

These are the only team members that you will see in the labs and staff offices. We have Brent Connor, Paul Austin and Phil Pryor currently working in this team.

• System and Network Management

System and Network Management team provide support for the campus web server, file and print services, network and most significantly academic application software services in the labs, Library and SLC.

From a network perspective support is provided for the campus network and connections to the partner wide area networks. This includes support for Internet connections, access to SCU services for SCU staff and students, access to DET services for TAFE and Senior College staff and students.

The main services include:
- Account management
- Asset replacement of network equipment and servers
- Software upgrades
- Resolve network faults
- Lab image preparation
- Coordination with partners for wide area network connection
- Coordinates moves, changes and additions to the CHEC network

SCU IT & TS Team (Lismore) and Robyn Lynch form the System & Network Management team for CHEC.

• CHECiT Manager

For more information about the CHECiT staff you can view their information here.

Last modified on: Thursday, 14-Jun-2007 12:48:31 EST